Frequently Asked Questions
Where do you ship to?
Currently, we ship orders within the United States.
View Shipping Policy page.
What is the estimated delivery time?
Once shipped, delivery usually takes 5–15 business days. The total estimated delivery timeframe is 8–20 business days, including both handling and shipping time.
View Shipping Policy page.
How do I start a return?
To initiate a return or exchange, please contact our customer support team at info@stellavanta.com. Once your request is approved, you will receive instructions and a return label.
View Refund Policy page.
What payment methods do you accept?
We currently accept payments through PayPal. PayPal allows you to securely complete your purchase using your PayPal balance or other payment options supported within your PayPal account. All transactions are processed through secure payment gateways to ensure the safety of your information.
View Billing Terms and Conditions page.
How do I choose the right lighting product?
When selecting lighting, consider the room size, lighting purpose, design style, and brightness level you want. If you need help choosing the right product, our support team is happy to assist you.
How can I contact customer support?
If you have any questions about orders, products, shipping, or policies, you can contact our support team by email. Our team is available during Monday to Friday, 9:00 AM – 5:00 PM (GMT-5) and typically responds within two business days.
View Contact page.
Do you share my information with third parties?
We do not sell or share your personal information with unauthorized third parties. Your information is only used for order processing, customer support, and improving your shopping experience.
View Privacy Policy page.