Refund policy

Last updated: March 15, 2026

Overview

This Return & Refund Policy applies to purchases made from Stella Vanta and is applicable to customers located in the United States. Our goal is to provide a fair and transparent process for returns, exchanges, and refunds while ensuring a smooth customer experience.

By placing an order with our store, you agree to the terms outlined in this policy.

Return Eligibility

We accept returns for both defective and non-defective products purchased from our store. Customers may request a return within 45 days from the date of delivery.

To qualify for a return, items must be in new and unused condition. Products must be returned in their original condition and packaging when possible.

Exchanges

We also offer exchanges for eligible items. Customers may request an exchange within the same 45-day return window. Exchanges are accepted for products that meet the required return conditions, including being new and unused.

If you would like to exchange an item, please contact our support team to begin the process.

Return Process

All returns must be completed by mail.

To begin a return or exchange request, customers must first contact our customer support team at info@stellavanta.com. Once your request is reviewed and approved, a return shipping label will be provided for you to download and print.

After receiving the label, you may package the item securely and send it back using the provided shipping label.

Return Shipping Costs

For all approved returns, Stella Vanta will cover the cost of return shipping. Customers will receive a return label after the return request has been approved, meaning no return shipping costs will be charged to the customer.

Restocking Fees

We do not charge any restocking fees. Customers will not incur additional charges for returning eligible items.

Refund Process

Once your returned item has been received and inspected, we will begin processing your refund. Refunds are issued using the original payment method used at checkout.

Refund processing may take up to 20 days from the date we receive the returned item. After the refund has been processed, you will receive a confirmation email notifying you that your refund has been successfully completed.

Currency

All refunds are issued in USD (United States Dollar). If your payment was originally made using another currency, your financial institution may apply exchange rates or additional fees, which are outside the control of Stella Vanta.

Need Help?

If you have any questions about this Return & Refund Policy or need assistance with a return or exchange, please contact us using the details below.

Store Name: Stella Vanta

Email: info@stellavanta.com

Phone: +17875583321

Address: 8361 Blue Periwinkle Lane, Fort Worth, Texas 76123, United States

Operating Hours: Monday – Friday 9:00 AM – 5:00 PM (GMT-5)

Contact Us: Contact Form